Maintenance, calibration and support services are available for the operational life of a Jenoptik solution.
Thousands of Jenoptik’s camera based solutions are currently maintained and supported by a dedicated team of ANPR engineers and technicians, covering the length and breadth of the UK. These expert staff are based from regional offices as well as the Camberley head office, providing a fast and effective service to our customers.
Over 20 field and office based support staff are available to carry out the full range of maintenance activities, from remote status checking, through calibration procedures to roadside servicing and equipment replacement. All staff are experts in ANPR solutions, which ensures the most appropriate processes and procedures are used, in accordance with the challenging requirements demanded when working on equipment at the side of a highway.
Depending upon the type of equipment in operation, a range of support packages are available to our customers – from return to base warranty through to a full service provision with associated KPI’s and a Service Level Agreement.